The Customer Service representative will provide customers with supports for WARGAMING.NET products. The ideal candidate is an experienced customer service specially, who is willing to serve our players inquires for outstanding customer satisfaction and has passion for PC game.Reports To
Regional CS Manager, WoWS APAC.What will you do?
Answer customers inquiries promptly and professionally in Traditional Chinese
Communicate with customers effectively under the guidance of the Department Manager
Provide prompt and effective response to customers in verbal/written communication
Perform data entry and order processing functions
Other duties as assigned
Passion for Games
High school Graduate, Associates Degree preferred
At least minimum 1 year of relevant experience in Customer Service industry
Excellent communication and presentation skills
Customer orientation and ability to adapt/respond to different types of characters
Willing to work in alternating shifts
Excellent written and verbal communications skills in Simplified Chinese in a big plus
Advanced written and verbal communications skills in English
Proficiency with Microsoft Office, or equivalent tools
Strong sense of customer service & Excellent troubleshooting skills
Excellent knowledge of Windows-based operating systems
Wargaming is an award-winning online game developer and publisher headquartered in Nicosia, Cyprus. Delivering legendary games since 1998, Wargaming has grown to become one of the leaders in the free-to-play MMO gaming industry with 4500+ employees and more than 20 offices globally. Over 200 million players enjoy Wargaming’s titles across all major gaming platforms, including the massively popular World of Tanks and World of Warships.
Working in our company means always having interesting challenges and gaining valuable experience while working with top-class experts.
Take your place among our passionate and experienced team and bring out the best in yourself at Wargaming!