Community Manager

About the Employer

Wargaming is currently seeking a talented, highly motivated, passionate and experienced Community Manager to join our team. The Community Manager will manage the day-to-day operational activities surrounding the online communities for our unannounced F2P GaaS - including official websites, social media channels, and other community-managed sites. While working in a cross-functional team, the Community Manager keeps the online community engaged and grows the community base. This individual will effectively utilize knowledge of our game and community to assist the Global Marketing and Communication teams with ideas and designs that will work to increase player retention and engagement. This individual will report on trends and player sentiment to inform the Company and development studio in order to help shape active game development and messaging strategies.

As Community Manager, you will define and execute the relationship management strategy with our player community for our game. You will represent the point of view of our players and manage all external communications as the friendly, responsive, knowledgeable, and enthusiastic voice of Wargaming. You will also build strong internal partnerships with our Dev and global publishing, marketing, and communication teams to deliver against important business initiatives.

Reports To

The Regional Marketing Director for North America

What will you do?

  • Communicates directly with the community - giving attention to and bringing requests and feedback to the forefront of our development, marketing, communications, and publishing teams.

  • Assist and oversee community channels pre and post launch and help foster and build community-generated content, forum discussions, and other interactions

  • Collaborate with internal departments to ensure that community feedback is addressed

  • Manage the development of community assets such as game videos, podcasts, developer interviews, product updates, and animated gifs

  • Identify and foster professional relationships with both key influencers and VIP players within our community, building towards collaborative efforts. Drive content creator strategy, identifying potential new creators while supporting and building long-term relationships with existing partners

  • Maintain consistent presence and promote user-friendly environment within online communities, including official forums and on community-managed sites such as Reddit and Discord

  • Help conduct private and public tests to gather community feedback to improve product quality

  • Generate and distribute community reports including community sentiment and analytics

  • Assist with the company's involvement in trade shows, exhibitions, and other events

  • Collaborate with members of the global community team with community-related tasks

  • Promote game and content updates through official livestreams

  • Work with development studio on creating patch notes for content updates

  • Act as Wargaming spokesperson via hosting online programming or live events.

What are we looking for?

  • At least 3-5 years of community/social media experience in gaming industry or similar entertainment industries required, ideally within GaaS working on live/service based F2P titles for the Americas

  • Bachelor’s degree in Marketing, Communications, Public Relations or equivalent experience

  • Technical knowledge of online community platforms, systems and software

  • Strong understanding of popular social networking tools and trends

  • Knowledgeable on latest technologies and techniques used in building and maintaining successful gaming communities

  • Drive to innovate community practices and bring community management to the next level

  • Proven history of maintaining and developing an online community

  • Excellent written and verbal communication skills

  • Ability to work collaboratively in a team environment

  • Demonstrated initiative and positive spirit in a rapidly changing environment

  • Experience with statistical analysis and KPIs is a plus

  • Video/podcasting editing and broadcast production background is a plus

About Wargaming:

Wargaming is an award-winning online game developer and publisher headquartered in Nicosia, Cyprus. Delivering legendary games since 1998, Wargaming has grown to become one of the leaders in the free-to-play MMO gaming industry with 4500+ employees and more than 20 offices globally. Over 200 million players enjoy Wargaming’s titles across all major gaming platforms, including the massively popular World of Tanks and World of Warships.

Working in our company means always having interesting challenges and gaining valuable experience while working with top-class experts.

Take your place among our passionate and experienced team and bring out the best in yourself at Wargaming!

Please see Wargaming Candidate Privacy Policy for details on how Wargaming uses your personal data.