Wargaming is currently seeking a talented, highly motivated, passionate and experienced Community Manager to join our team. The Community Manager will manage the day-to-day operational activities surrounding the online communities for our unannounced F2P GaaS - including official websites, social media channels, and other community-managed sites. While working in a cross-functional team, the Community Manager keeps the online community engaged and grows the community base. This individual will effectively utilize knowledge of our game and community to assist the Global Marketing and Communication teams with ideas and designs that will work to increase player retention and engagement. This individual will report on trends and player sentiment to inform the Company and development studio in order to help shape active game development and messaging strategies.
As Community Manager, you will define and execute the relationship management strategy with our player community for our game. You will represent the point of view of our players and manage all external communications as the friendly, responsive, knowledgeable, and enthusiastic voice of Wargaming. You will also build strong internal partnerships with our Dev and global publishing, marketing, and communication teams to deliver against important business initiatives.
The Regional Marketing Director for North America
Communicates directly with the community - giving attention to and bringing requests and feedback to the forefront of our development, marketing, communications, and publishing teams.
Assist and oversee community channels pre and post launch and help foster and build community-generated content, forum discussions, and other interactions
Collaborate with internal departments to ensure that community feedback is addressed
Manage the development of community assets such as game videos, podcasts, developer interviews, product updates, and animated gifs
Identify and foster professional relationships with both key influencers and VIP players within our community, building towards collaborative efforts. Drive content creator strategy, identifying potential new creators while supporting and building long-term relationships with existing partners
Maintain consistent presence and promote user-friendly environment within online communities, including official forums and on community-managed sites such as Reddit and Discord
Help conduct private and public tests to gather community feedback to improve product quality
Generate and distribute community reports including community sentiment and analytics
Assist with the company's involvement in trade shows, exhibitions, and other events
Collaborate with members of the global community team with community-related tasks
Promote game and content updates through official livestreams
Work with development studio on creating patch notes for content updates
Act as Wargaming spokesperson via hosting online programming or live events.
At least 3-5 years of community/social media experience in gaming industry or similar entertainment industries required, ideally within GaaS working on live/service based F2P titles for the Americas
Bachelor’s degree in Marketing, Communications, Public Relations or equivalent experience
Technical knowledge of online community platforms, systems and software
Strong understanding of popular social networking tools and trends
Knowledgeable on latest technologies and techniques used in building and maintaining successful gaming communities
Drive to innovate community practices and bring community management to the next level
Proven history of maintaining and developing an online community
Excellent written and verbal communication skills
Ability to work collaboratively in a team environment
Demonstrated initiative and positive spirit in a rapidly changing environment
Experience with statistical analysis and KPIs is a plus
Video/podcasting editing and broadcast production background is a plus
Wargaming is an award-winning online game developer and publisher headquartered in Nicosia, Cyprus. Delivering legendary games since 1998, Wargaming has grown to become one of the leaders in the free-to-play MMO gaming industry with 4500+ employees and more than 20 offices globally. Over 200 million players enjoy Wargaming’s titles across all major gaming platforms, including the massively popular World of Tanks and World of Warships.
Working in our company means always having interesting challenges and gaining valuable experience while working with top-class experts.
Take your place among our passionate and experienced team and bring out the best in yourself at Wargaming!