Senior Developer Support Engineer

About the Employer

This role sits within Unity's Premium Support team which connects our customers to our development teams.

Our customers have a wide variety of problems which require quick thinking to keep their projects on track. This is where you step in, working to solve these problems with curiosity, flexibility and positivity. In return you will constantly be learning about the latest features of Unity, and get to help nurture some of the most exciting games in development today!This is a permanent position based in our Pereira, Colombia studio. Travel is not required but you will have opportunities to attend conferences and visit customers.

Responsibilities

  • Efficiently provide technical support and solutions across Unity’s deployment platforms and variety of applications
  • Solve customer problems by working with customers and coworkers via online ticketing and any other appropriate medium
  • Maintain excellent relations between the technical support team and other departments within Unity
  • Contribute to the Unity documentation and other resource materials

Requirements

  • Enjoyment of troubleshooting/ problem-solving
  • C# and/or C++ experience
  • Willingness to learn new skills and areas of Unity
  • Experience in debugging and profiling
  • Proficient in English, both written and spoken

Bonus Points

  • Developing games/apps with Unity or for mobile/ console platforms
  • Knowledge of SCM software (git, svn, mercurial, p4) and available external hosting platforms

About Unity Technologies

Unity is the world’s leading platform for creating and operating real-time 3D (RT3D) content. Creators, ranging from game developers to artists, architects, automotive designers, filmmakers, and others, use Unity to make their imaginations come to life. Unity’s platform provides a comprehensive set of software solutions to create, run and monetize interactive, real-time 2D and 3D content for mobile phones, tablets, PCs, consoles, and augmented and virtual reality devices.

The company’s 1,400+ person research and development team keeps Unity at the forefront of development by working alongside partners to ensure optimized support for the latest releases and platforms. Apps developed by Unity creators were downloaded more than three billion times per month in 2019 on more than two billion unique devices. For more information, please visit www.unity.com.

Unity is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity.

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