Sales Operations Analyst/ Customer Service Manager

About the Employer

Japan Sales Operations Analyst/ Customer Service Manager will be a key strategic and operational business partner to the Japan sales and the leadership team.

This role will be responsible for defining and maintaining programs focused on processes, systems, data quality, training, reporting... etc., which requires laser focus on creating, managing the infrastructure that is necessary for sales to maximize their productivity and to increase sales.

The ideal candidate will be incredibly collaborative, great at project management, excellent communication skills and a “customer first” mindset.

Responsibilities

  • Deliver strategic & operational support for Opportunity to Cash sales process utilizing Salesforce (SFDC)
  • Create and maintain various Reports/ Dashboards in SFDC
  • Identify and implement sales process improvements to maximize sales productivity
  • Analyze data and utilizing the data result to come up with recommendations to Japan clients and the Management to help maximize sales
  • Collaborate with global teams in defining and improving e2e Lead flow process
  • Train new sales reps on new CRM processes: Introduce new processes in conjunction with Finance and Operations that simplify CRM use
  • Report daily/ weekly/ monthly Sales forecast and pipeline

Requirements

  • Excellent Verbal and Written Communication skills in both Japanese and English
  • Experience in SFDC or similar CRM
  • Previous and/ or relevant experience in any Sales Operations role
  • Proficient in Microsoft Word, Excel and PowerPoint / G Suites
  • B2B customer / sales support experience

Bonus points

  • Familiarity with Zendesk / Slack / Guru
  • Ability to work in a highly cross-functional & collaborative environment
  • Experience on providing solutions to clients and/ or management based on the data result
  • Willing to travel abroad (Not anticipated but possible)
  • Experience in handling overseas trading / transactions
  • Experience in handling pipeline management

Who We Are

Unity is the creator of the world’s leading real-time 3D development platform, giving users the most powerful and accessible tools to create, operate, and monetize experiences for the real-time world. Unity empowers anyone, regardless of skill level and industry, to create 3D visual content using world-class technology, operate using resources that maximize ease-of-use, and monetize, so that they can find success with their creations.

The company’s 1,000 person development team keeps Unity at the forefront of development by working alongside partners such as Google, Oculus, Autodesk, Microsoft and many more, to ensure optimized support for the latest releases and platforms. Made with Unity experiences reach nearly 3 billion devices worldwide and have been installed more than 34 billion times in the last 12 months. For more information, please visit www.unity.com.

Unity is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity.

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