IT Support Specialist

About the Employer

We are looking for an IT Support Technician to join our Unity Technologies office based in Paris.

You will be key in supporting and maintaining the IT hardware and software for our employees, as well as rolling out IT projects and much more. One of the big challenges will be to effectively service and communicate with the different Unity offices in the region – ensuring a proactive approach and timely delivery and execution.

You will represent the IT team in our Paris office and report to the IT Support Manager in Copenhagen. This means that you are part of an international team, where you also solve tasks on our global support tasks list. At the same time, you will attend to the extremely varied task portfolio that comes with being the responsible IT supporter in the office in Paris.

Responsibilities

  • Onboard new staff on their first day, helping them get set up with their computer and accounts
  • Identify and install end-user hardware and software
  • Provide in-person and online support to end-users
  • Provide updates, status, and completion information to manager and/or users
  • Refer major hardware problems to service personnel for correction
  • Administers e-mail and anti-virus systems

Requirements

  • Experience with macOS and Windows
  • Experience in planning and executing projects
  • Great problem-solving skills & communication skills, both oral and written
  • Good at adapting to changes, delays and unexpected events

Bonus Points

  • Experience with video conferencing Zoom
  • Experience with event support

About Unity Technologies

Unity is the world’s leading platform for creating and operating real-time 3D (RT3D) content. Creators, ranging from game developers to artists, architects, automotive designers, filmmakers, and others, use Unity to make their imaginations come to life. Unity’s platform provides a comprehensive set of software solutions to create, run and monetize interactive, real-time 2D and 3D content for mobile phones, tablets, PCs, consoles, and augmented and virtual reality devices.

The company’s 1,400+ person research and development team keeps Unity at the forefront of development by working alongside partners to ensure optimized support for the latest releases and platforms. Apps developed by Unity creators were downloaded more than three billion times per month in 2019 on more than two billion unique devices. For more information, please visit www.unity.com.

Unity is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity.#LI-AD1