IT Operations Specialist

About the Employer

We are seeking a service-oriented and self-motivated professional to join the Unity IT Operations team. In this full-time role, you will work on maintaining and monitoring the computer systems and networks for Unity’s Montreal location. You will be tasked with solving complex technical issues and will also collaborate with Unity IT team members to assist them with projects and escalations.

Responsibilities

  • Install and configure software and computer systems
  • Troubleshoot and resolve issues with software or hardware
  • Walk colleagues or clients through steps to help them resolve their technical problems
  • Maintain documentation that provides technical support to the entire organization
  • Analyze records and logs to spot underlying trends and potential issues
  • Support the implementation of new solutions or applications
  • Establish accounts for new users and assist with password or login problems

Requirements

  • Working knowledge and expertise with a variety of software, hardware, and applications
  • Willingness to solve complicated problems and see projects through to completion
  • Analytical skills to study problems and records and identify solutions
  • Team-oriented attitude to help other colleagues and departments with technical problems
  • Ability to manage time and effectively prioritize numerous projects at one time

Bonus Points

  • Jira, Confluence, and Google Suite experience
  • 3+ years of experience in a technical support role
  • Strong interpersonal communication and relationship-building skills

About Unity Technologies

Unity is the world’s leading platform for creating and operating real-time 3D (RT3D) content. Creators, ranging from game developers to artists, architects, automotive designers, filmmakers, and others, use Unity to make their imaginations come to life. Unity’s platform provides a comprehensive set of software solutions to create, run and monetize interactive, real-time 2D and 3D content for mobile phones, tablets, PCs, consoles, and augmented and virtual reality devices.

The company’s 1,400+ person research and development team keeps Unity at the forefront of development by working alongside partners to ensure optimized support for the latest releases and platforms. Apps developed by Unity creators were downloaded more than three billion times per month in 2019 on more than two billion unique devices. For more information, please visit www.unity.com.

Unity is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity.

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