Docs and Education Lead, Cloud Services

About the Employer

Our users need more than great products and services; they need clear documentation, support, and education to reach their full potential and to love working with Unity for years to come.

The Cloud Services team at Unity is creating many tools and services, including in the multiplayer, LiveOps, and team productivity problem spaces. We need a lead ready to align our documentation and education strategy within our organization and across the broader company, set the holistic vision for what great looks like and how to achieve it, and distribute and prioritize projects across Tech Writers, Product Managers, Developers, and Product Marketing Managers in our organization.

Responsibilities

  • Reviewing documentation, samples and other artifacts across the organization, assessing the current status, and determining greatest needs.
  • Creating the overall strategy and vision for documentation and education in the Cloud Services organization.
  • Establish best practices, taxonomies, and templates for common documents and repositories.
  • Collaborate with broader Unity initiatives to leverage existing internal tools and resources
  • Collaborate closely with product management, development, and product marketing teams to ensure consistent quality materials are provided across all teams.
  • Hiring and managing technical writers and establishing their career path.

Requirements

  • Experience leading a team of technical writers, content managers, and/or editors.
  • Experience working as a technical writer on different types of documentation such as API guides, programmer guides, installation guides, and user manuals.
  • Experience writing and publishing user-facing documentation for an international audience.
  • Excellent computing skills, ideally with an understanding of programming.
  • Great standard of written and spoken English.
  • Experience working with Cloud Services.
  • Knowledge or experience of programming languages, especially C#.

Bonus points

  • Passion for games or 3D content creation; experience with Unity a strong plus
  • Experience producing documentation using MadCap Flare, Markdown, XML, or XMLDoc.
  • Understanding of source control tools (GitHub, Mercurial).
  • Experience using issue trackers such as JIRA to track project tasks.
  • Alternative language fluency sufficient to review technical documentation.

Who we are

Unity is the creator of the world’s leading real-time 3D development platform, giving users the most powerful and accessible tools to create, operate, and monetize experiences for the real-time world. Unity empowers anyone, regardless of skill level and industry, to create 3D visual content using world-class technology, operate using resources that maximize ease-of-use, and monetize, so that they can find success with their creations.

The company’s 1,000 person development team keeps Unity at the forefront of development by working alongside partners such as Google, Oculus, Autodesk, Microsoft and many more, to ensure optimized support for the latest releases and platforms. Made with Unity experiences reach nearly 3 billion devices worldwide and have been installed more than 34 billion times in the last 12 months. For more information, please visit www.unity.com.

Unity is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity.

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