Ubisoft is committed to enriching players’ lives with original and memorable gaming experiences. We create worlds where people can express themselves, explore and discover new possibilities.
Are you looking to work with enthusiastic experts who are tackling game changing challenges in entertainment and beyond? At Ubisoft we offer an open environment where bright ideas are given a chance to shine and everyone is eager to share knowledge.
Challenge accepted? Join us and create the unknown.
The EMEA Consumer Relationship Centre is at the heart of our strategy to engage with our players. The CRC provides our consumers with an awesome experience with each individual contact and drives the consumer focused agenda to every level of the organisationJob Description
A new and exciting position in the ever-changing world of social media. This dynamic role will be challenging and rewarding as you will be engaging with customers on some of the most flexible channels available to them. Key responsibilities are:
• To consistently provide solutions to our consumers and deliver an exceptional customer experience with every interaction.
• To support all consumer contacts in the specified native language; using social media and forums in coordination with the Community management team.
• To act with autonomy and collaborate with the rest of your team to provide accurate and thorough solutions to customer issues.
• To look for opportunities to improve the customer experience by sharing consumer feedback and recommendations to internal Production & Business teams.
Successful candidates must be fluent in French and English as this role with require player support in both languages as a minimum (Multilingual role).
The job is a 12-month fixed-term role and is located in Newcastle upon Tyne, UK. Applicants must have the right to work in the UK. We offer a competitive salary with relocation support plus access to the most innovative, cutting-edge and ground-breaking titles on the market.
Ubisoft is committed to creating an inclusive work environment that reflects the diversity of our player community. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, ethnicity, religion, gender, sexual orientation, age or disability status.