Employee Experience Manager

About the Employer
Company Description

Ubisoft is committed to enriching players’ lives with original and memorable gaming experiences. We create worlds where people can express themselves, explore and discover new possibilities.

Are you looking to work with enthusiastic experts who are tackling game changing challenges in entertainment and beyond ? At Ubisoft we offer an open environment where bright ideas are given a chance to shine and everyone is eager to share knowledge.

Challenge accepted ? Join us and create the unknown.

The EMEA Consumer Relationship Centre is at the heart of our strategy to engage with our players. With 240 employees from 29 different countries, the Newcastle-based CRC is made up of Consumer Support, Community Management and Knowledge Management teams. Their goal is to provide an awesome experience that will enrich the lives of players across the EMEA region (Europe, Middle East, Asia & Australia). We are all committed to making better gaming happen!

Job Description

As an Employee Experience Manager within our HR team, you’ll be focused on the design, development, and implementation of measures that enhance the employee experience and increase employee engagement. The goal is to offer policies, benefits and a work culture that attracts and retains talented employees.

We’ll also look to you to be a true business partner providing comprehensive and professional generalist support and advice in all areas of HR and to manage, coach and mentor a direct report.

HOW YOU’LL SPEND YOUR TIME

  • Spearheading the development of policies that align to our company values and culture.
  • Collaborating with colleagues to identify opportunities to increase the employee experience in regard to performance and talent management.
  • Working closely with the HR Director and HR team members to devise and implement initiatives that will increase employee satisfaction and commitment levels.
  • Business Partnering with Managers to enable them to offer the right advice, instruction and support to their teams, in terms of performance, conduct and welfare.
  • Sharing the HR team’s collective responsibility to respond to all general HR enquiries.
  • Collaborating with the HR and workplace team to deliver engaging and memorable team building, communications and celebration events.
  • Championing the digitisation of HR processes to lead to greater efficiencies and an enhanced user experience.
  • Staying on top of trends and best practice within the Employee Experience space and assessing their relevance to the CRC.
  • Acting as an ambassador for the CRC and a role model for colleagues.
Qualifications

WHAT YOU’LL BRING
• A minimum of c.8 years’ HR experience, demonstrated by complete confidence tackling HR and ER challenges with discretion and diplomacy
• Gaming/technology/call centre sector experience (or similar)
• Line management experience
• A highly autonomous, hands-on attitude
• Quick, decisive and creative thinking
• A collaborative approach matched with a high degree of ownership
• A solutions-focussed mindset
• Comfort with a fast-paced, dynamic environment
• Compelling relationship building capabilities
• Confidence presenting to large groups and facilitating workshops
• A demonstrable commitment to diversity and inclusion
• CIPD qualification
• All the standard expectations of an administrative whizz:
o Excellent organisational and prioritising skills
o First-rate written, oral communication and interpersonal skills
o A high level of attention to detail
o Proficiency across all Microsoft Office programmes
• Resilience and a good sense of humour

Additional Information

Benefits

With Ubisoft CRC, you will receive a competitive salary along with:

  • Personal performance bonus
  • Private Health Insurance (including eye care and dental)
  • Life Assurance
  • Long Term Disability Insurance
  • Pension
  • Significant discount on the world’s best video games
  • Access to Ubisoft's back catalogue on PC
  • 25 days of holiday

Perks:

  • We work in the heart of Newcastle city centre, right on top of Haymarket metro station in a lively, international and creative space.
  • A kitchen stocked with cereals, fruits, unlimited filtered water, teas, coffee
  • Regular professional and social events
  • Monthly Ubidrinks
  • Flexible working hours
  • A casual dress code
  • Fun, we like to work hard but have a laugh too!

Ubisoft is committed to creating an inclusive work environment that reflects the diversity of our player community. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, ethnicity, religion, gender, sexual orientation, age or disability status.