IT Operations Analyst (12m FTC)

About the Employer

Why PlayStation?

PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. We’ve thrilled gamers since 1994, when we launched the original PlayStation. Today, we’re recognised as a global leader in interactive and digital entertainment. The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Corporation.

Role Overview:

Sony Interactive Entertainment's Infrastructure Team is looking for a IT Analyst with excellent proactive troubleshooting skills, to join a growing Operation and Support team. The mission of this group is to provide 24x7x365 operational and administrative support for Sony Interactive Entertainment and to manage all incoming and outgoing support requests related to the network and business infrastructure while working with internal and external customers and teams to drive and coordinate issues to resolution within defined SLAs.

What you’ll be doing:

  • Provide support for the SIE’s with shift based work, providing 24x7x365 coverage and support
  • Monitor systems, applications including high and low level network wide performance monitoring
  • Investigate, troubleshoot, and triage production and non-production software, applications, services and network issues including DNS, SMTP, LDAP, AD and NIS
  • Provide and conduct Incident Management methodologies
  • Create, maintain and support all run book documentation
  • Communicate effectively, but not limited to, generating RCA's for internal and external teams
  • Interface with Sony groups and external parties to provide them with supported business services
  • Fulfill supported business service requests by troubleshooting, understanding configuration changes and log reviews
  • Utility and tools development to improve support processes
  • Act of single point of information exchange between numerous groups

What we’re looking for:

  • At least 3 years of network or relevant experience
  • A high school diploma or equivalent

PEOPLE:

  • Customer service focus - calm, professional and customer oriented communication
  • Advanced English language telephone skills for problem resolution
  • Intermediate level English grammar skills for documentation maintenance

PROCESS:

  • Must demonstrate assertive problem determination skills
  • Strong troubleshooting and quality assurance skills desired
  • Ability to work well in a fast-paced environment
  • Ability to concurrently manage multiple tasks

TECHNICAL:

  • Use and understanding of UNIX scripts to perform start/stop and new deployments of server sets and database configurations
  • Experience troubleshooting complex systems and applications on Unix/Linux platforms
  • Cisco networking skills required for deploying documented changes to equipment; this includes changes to port status, vlan membership and port counters
  • Experience using source control, bug tracking, and ticketing systems in a multi team and multi division environment
  • Intermediate level Windows and network operations skills
  • Intermediate MS Office and web browser skills
  • Intermediate level Internet knowledge
  • Intermediate PlayStation Online Games knowledge

Preferred Qualifications:

  • Good understanding of software development processes
  • Familiarity with Apache, Tomcat, Splunk, Cacti and other open source technologies
  • Programming understanding in Java, C, C++ or python desirable
  • Client-side database programming experience with SQL, Perl, and Oracle Call Interface (OCI) would be a plus.
  • Certificates: ITIL v3 Foundation for Service Management, MCP, CCNA, and RHCSA
  • A degree from a four-year college (i.e., BA. BS Computer Science) or equivalent
  • At least five years of network or relevant experience

WORK SCHEDULE:

  • Ability to work with limited supervision
  • Must be able to work on shifts to support a 24x7x365 network operation

Benefits:

  • Discretionary bonus opportunity
  • Private Medical Insurance
  • Dental Scheme
  • London Allowance (if applicable)
  • 25 days holiday per year
  • On Site Gym
  • Subsidised Café
  • Free soft drinks
  • On site bar
  • Access to cycle garage and showers

Equal Opportunity Statement:

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy or maternity, trade union membership or membership in any other legally protected category.


We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.

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