Senior Manager, 1st Party Relations, Mobile Publishing Operations - Riot GO

About the Employer

Riot Games was founded in 2006 by Brandon Beck and Marc Merrill with the intent to change the way video games are made and supported for players. In 2009, Riot released its debut title League of Legends to worldwide acclaim. The game has since gone on to become the most played PC game in the world and a key driver of the explosive growth of esports. Players are the foundation of our community and it’s for them we continue to evolve and improve the League of Legends experience. Riot Games is headquartered in Los Angeles, CA and has 23 offices worldwide.

The Sr. Manager, 1st Party Relations, Mobile Publishing Operations will ensure successful submissions to mobile 1st parties across a series of projects and studios.

Responsibilities include maintaining effective relations with mobile 1st party contacts, maintaining and communicating 1st party requirements, facilitating the submissions process in partnership with game team release managers, helping to evolve and maintain an efficient workflow/process, collaborating laterally to develop and promote best practices, and tracking and presenting outcomes and ongoing recommendations to the Director of Operations.

You will work with Game Team Release Managers, Producers, Engineers, Publishing, and other leads to ensure a well-defined and reliable mobile 1st party submissions process, and to drive the long-term vision of the Riot Games Submissions team.

The Senior Manager, Strategic Accounts (Mobile) will report directly to Riot’s Director of Operations in the LAX office.

Responsibilities

Relationship Management

    • You will be the ambassador to mobile first parties, maintaining effective, productive, and professional relations with contacts at Apple and Google. You will ensure constant communication in both directions, facilitating the needs of both parties, always aiming to make process improvements.
    • You will maintain a complete understanding of all product schedules and dependencies and needs on a global scale. You will proactively communicate to 1st parties and Worldwide Publishing, and alert when processes are compromised, product releases are at risk, or submissions have failed.
    • You will continually maintain and communicate 1st Party news & requirement updates to Game Teams, Certification Team, and other key internal stakeholders in a timely fashion.
    • You will lead official interactions with 1st Party partners, facilitating the identification and resolution of risk related to releases, seeking official waivers to certain requirements when applicable, and making priority requests.

Submissions

    • You'll work with Riot Game Operations and Game Team Release Managers to build an operational strategy on how we submit and release our products to Apple and Google.
    • You will work with essential partners to ensure the most efficient workflow/process is implemented.
    • You will encourage knowledge sharing and release guidelines to be implemented across teams, educating Game Teams on mobile 1st Party submission best practices, and inspiring change to ensure that submission processes are error free.
    • Assist and facilitate 1st Party & Platform Partner offers – full game, DLC, Beta, VC, Subscriptions etc. and communicate 1st Party IDs to relevant partners.
    • Ensure launch readiness by partnering with the Release Managers to implement standards around submission - release pipeline, milestone checkpoints, and delivery tools.

Required Qualifications

  • At least 7 years as a release manager where you have shipped at least two games on mobile in a Publishing organization (please list titles)
  • You have shipped at least 1 game within a development studio
  • Experience overseeing the end-to-end life-cycle of game development and are comfortable managing multiple simultaneous projects
  • Experience managing the release management and launch of games across Apple and Google
  • Experience with project tracking software (JIRA, Favro, Smartsheet )
  • Experience with 1st party developer portal sites, SDKs and tools
  • Explicit experience in submitting build packages to 1st parties and expertise in mobile submissions specifically.
  • Fluent in product development pipelines and workflows
  • Skilled in strategic goal setting and tactical execution

For this role, you'll find success through craft expertise, a collaborative spirit, and leadership that prioritizes the delight of players. We will look at your past studies, experience, and your personal relationship with games. If you embody player empathy and care about the experiences of players, this could be the role for you!

Our Perks:

We offer medical, dental, and vision plans that cover you, your spouse/domestic partner, and children. Life insurance, parental leave, plus short-term and long-term disability coverage are also available. Riot will support your retirement benefits with a company match, and double down on your donations of time and money to non-profit charitable organizations. Balance between work and personal life is encouraged with open paid time off, and a play fund so you can broaden and deepen your personal relationship with games.

It’s our policy to provide equal employment opportunity for all applicants and members of Riot Games, Inc. Riot Games makes reasonable accommodations for handicapped and disabled Rioters and does not unlawfully discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, handicap, veteran status, marital status, criminal history, or any other category protected by applicable federal and state law, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance relating to an applicant's criminal history (LAMC 189.00).