Senior IT Technician

About the Employer
You are a natural when it comes to providing top-notch customer service. You have the ability to ensure the integrity, stability and efficiency of technical systems and be the primary contact to provide a high level of technical support services. You possess technical knowledge and experience, organizational skills and an eagerness to do whatever it takes to get the job done effectively and efficiently while continually challenging and improving the status quo.

Sound like a match? We are looking for a Senior IT Technician to join our growing team in Montreal! We don’t just make games, we play and love them too.

You will contribute by:

  • Support all division users by installing, configuring, diagnosing, analyzing hardware and software, performing both periodic and emergency maintenance
  • Support client hardware and software and assist in problem resolution
  • Assist in the implementation and maintenance of the network and network-based applications and hardware of the division
  • Provides input and assistance in the implementation and maintenance of a client/server environment
  • Inventory all incoming and outgoing equipment
  • Image/Re-image computers as needs arise (JAMF & WDS)
  • Provides accurate and detailed documentation of the IT problem, analysis and resolution actions performed during the IT restoration process

Your background includes:

  • 4+ years of experience in a tech support position, supporting Windows and Macintosh systems in a complex networked environment
  • Fluent in French and English
  • Fluent in technical terminology with a solid understanding of the interrelationship of software, hardware, and network environments
  • Highly developed customer service skills
  • Demonstrated capacity for analytical thinking and rapid problem solving in a fast-paced environment
  • High degree of self-motivation; must be exceptionally resourceful, detail-oriented, can work with minimal oversight, mentor and manage junior personnel and have outstanding organization skills
  • Demonstrates ability to independently understand, troubleshoot, and resolve many types of Service Requests
  • Must be an effective oral and written communicator in person, by phone or via the computer.
  • Must be able to travel and accommodate for after hours and on call support
  • Demonstrates excellent customer relationship skills through communication tone, knowledge, and respect while engaging via phones, web tickets, and other communications media

To take this up a notch, it’d be ideal if you have:

  • Apple\Microsoft Certifications
  • Audio\Video Experience
  • Familiarity with:
  • Full Disk Encryption Solutions
  • Crashplan BackUp Solution
  • ServiceNow ticketing system
  • Box File Sharing Solution
  • Zoom Video Conferencing
  • JAMF Pro
  • Palo Alto VPN
  • Windows Deployment Services/SCCM
  • Additional written/spoken languages(s)
Together, we can create and support some of the best games ever made.

About Kabam
Kabam is a world leader of developing entertaining, immersive, and highly social multiplayer games for mobile devices. They merge consumer behaviour with the art of game design to create experiences that are enjoyed by millions of players across the globe. Each game has raised the benchmark in mobile gaming, bringing high-quality graphics, next-generation technology and revolutionary gameplay to the console in every player’s pocket.
Kabam has partnered with leading entertainment brands like Disney, Hasbro and Universal to create mobile games based on some of the world’s most iconic franchises.

Kabam’s games have generated hundreds of millions of downloads including Fast & Furious 6: The Game, Fast & Furious: Legacy, Marvel Contest of Champions, Transformers: Forged to Fight, Shop Titans and Mini Guns. These games have also received multiple awards such as Apple’s Editor’s Choice and Google Play’s Best Game of the Year.

Founded in 2006, Kabam has studios and offices in Vancouver, Montreal, Charlottetown, San Francisco and Austin. Kabam is a wholly-owned subsidiary of Netmarble Games.

Kabam is an Equal Employment Opportunity employer committed to building a diverse and equitable workplace, and inclusive environment for all existing and potential employees. Employment decisions are based on candidate qualifications and business need, not race, color, ancestry, place of origin, age, sex (including pregnancy), gender identity or expression, sexual orientation, political belief, religion, creed, marital or family status, medical condition, genetic information, physical or mental disability, military or veteran status, prior criminal conviction or any other protected class in accordance with federal, state or provincial and local laws and ordinances. Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.