IT Administrator

About the Employer
You are a natural when it comes to providing top-notch customer service. You have the ability to ensure the integrity, stability and efficiency of technical systems and be the primary contact to provide a high level of technical support services. You possess technical knowledge and experience, organizational skills and an eagerness to do whatever it takes to get the job done effectively and efficiently while continually challenging and improving the status quo.

Sound like a match? We are looking for an IT Administrator to join our growing team in Vancouver! We don’t just make games, we play and love them too.

You will contribute by:

  • Performing a mix of user support, systems configuration & administration, and project work in a predominately work-from-home environment.
  • Supporting game and support team by installing, configuring, diagnosing, analyzing hardware, software, cloud and network solutions
  • Support a large fleet of mobile devices (games, games, games!)
  • Enabling teams to work with less technical friction, by resolving root causes and making improvements
  • Documenting fixes, workarounds, and procedures you use to be successful and sharing knowledge with your teammates
  • Performing ongoing, periodic and emergency maintenance
  • Build and deploy images and updates as needs arise (JAMF & WDS)
  • Inventory all incoming and outgoing equipment, participating in logistics
  • Build and run scripts to facilitate tasks, installations and workloads where appropriate
  • Manage and respond to IT Security incidents as discovered
  • Research, build, and test new solutions and technologies

Your background includes:

  • 4+ years of experience in a tech support position, supporting Windows and Macintosh systems in a complex networked environment
  • Fluent in written and spoken English
  • Fluent in technical terminology with a solid understanding of the interrelationship of software, hardware, cloud and network environments
  • Highly developed customer service skills
  • Demonstrated capacity for analytical thinking and rapid problem solving in a fast-paced environment
  • High degree of self-motivation; must be exceptionally resourceful, detail-oriented, can work with minimal oversight, mentor and manage junior personnel and have outstanding organization skills
  • Demonstrates ability to independently understand, troubleshoot, and resolve many types of Service Requests
  • Must be an effective oral and written communicator in person, by phone and online.
  • Must be able to travel and accommodate for after hours and on call support
  • Demonstrates excellent customer relationship skills through communication tone, knowledge, and respect while engaging via phones, web tickets, and other communications media

To take this up a notch, it’d be ideal if you have/ are familiar with:

  • Apple\Microsoft Certifications
  • Audio\Video\Game Experience
  • JAMF Pro
  • Windows Deployment Services/SCCM
  • Slack/JIRA/Confluence
  • Autodesk, Unity, Adobe, Google Workspace
  • Active Directory Users and Groups
  • Google Workspace
  • Cloud software licensing
  • Full Disk Encryption Solutions
  • Sophos or similar Anti-Virus
  • ServiceNow ticketing system
  • OKTA SSO
  • Zoom Video Conferencing
  • VPN
  • Additional written/spoken languages(s) - French preferred
Together, we can create and support some of the best games ever made.

About Kabam
Kabam is a world leader of developing entertaining, immersive, and highly social multiplayer games for mobile devices. They merge consumer behaviour with the art of game design to create experiences that are enjoyed by millions of players across the globe. Each game has raised the benchmark in mobile gaming, bringing high-quality graphics, next-generation technology and revolutionary gameplay to the console in every player’s pocket.
Kabam has partnered with leading entertainment brands like Disney, Hasbro and Universal to create mobile games based on some of the world’s most iconic franchises.

Kabam’s games have generated hundreds of millions of downloads including Fast & Furious 6: The Game, Fast & Furious: Legacy, Marvel Contest of Champions, Transformers: Forged to Fight, Shop Titans and Mini Guns. These games have also received multiple awards such as Apple’s Editor’s Choice and Google Play’s Best Game of the Year.

Founded in 2006, Kabam has studios and offices in Vancouver, Montreal, Charlottetown, San Francisco and Austin. Kabam is a wholly-owned subsidiary of Netmarble Games.

Kabam is an Equal Employment Opportunity employer committed to building a diverse and equitable workplace, and inclusive environment for all existing and potential employees. Employment decisions are based on candidate qualifications and business need, not race, color, ancestry, place of origin, age, sex (including pregnancy), gender identity or expression, sexual orientation, political belief, religion, creed, marital or family status, medical condition, genetic information, physical or mental disability, military or veteran status, prior criminal conviction or any other protected class in accordance with federal, state or provincial and local laws and ordinances. Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.