Community Manager

About the Employer
As a leading mobile games developer, Jam City is looking to “level up” our talent. We’re on the hunt for innovators who consider themselves dynamic, collaborative, and thrive in a fast-paced environment.


Perks & Benefits
Unlimited Paid Time Off, Paid Sick Days & Holidays
Flexible work hours
Indefinite contract + benefits
Private health insurance coverage
Catered Lunches & Well-stocked Kitchens
2 Hour mid day play/lunch break
Wellness Activities
Happy Hours
Company Retreats
Convenient location in northern Bogotá near 93 Park

Jam City is currently looking for a seasoned, player-centric Community Manager (contracted) to join our Bogota studio! You will work on a real-time PvP battle mobile game and develop and grow the player community. The ideal candidate has a deep and intrinsic understanding of how LiveOps, communications, content, social media, memes, influencer relationships intersect with each other, and is adept at crafting community plans that cohesively bring all these elements together. They are a tireless advocate for the voice of the player, constantly seeking to build bridges, trust, and foster constructive dialogue with the community.

RESPONSIBILITIES

  • Manage the Community Strategy by aligning with cross-functional teams including Marketing, UA, Social Media, Customer Service, and Consumer Insights.
  • Contribute to LiveOps/content strategy and player-facing communications, including active engagement on community channels and reactive messaging.
  • Create compelling product communications such as blogs, patch notes, social media copy.
  • Work with Product Marketing Manager to drive content creator strategy, identifying potential new creators while supporting and building long-term relationships with existing partners.
  • Establishing player feedback loops with players and dev teams, providing meaningful reporting on community sentiment, concerns and suggestions.
  • Act as the main point of contact for CS-related matters and own the quality of the customer support experience.
  • Generate weekly and monthly reports to update the team and stakeholders.

QUALIFICATIONS

  • A minimum of 3 years’ experience building communities in F2P mobile game field.
  • In-depth knowledge of current community and content distribution channels, and the role they play in community and publishing strategy.
  • Highly organized, proactive self-starter, with demonstrated ability to plan and self-manage concurrent content pipelines and programs.
  • Experience working with 3rd party gaming communities and content creators.
  • Fluent written / spoken English and Spanish.

NICE TO HAVE

  • Advanced degrees in communication, marketing, or related field.
  • Project management training and experience.
  • Proficiency with Confluence, JIRA.
  • A passionate gamer of PvP mobile games.
  • Existing strong personal network within mobile gaming communities.
  • Video publishing and/or graphic design experience.
ABOUT JAM CITY
Jam City is an award-winning mobile entertainment studio providing unique and deeply engaging games that appeal to a broad, global audience.

Led by CEO Chris DeWolfe, former MySpace co-founder and CEO, and COO Josh Yguado, former 20th Century Fox executive, Jam City is the creative powerhouse behind some of the highest-grossing and most enduring mobile games. Jam City’s global franchise Cookie Jam has generated more than half a billion dollars, and Panda Pop has more than 120 million downloads to date.

The company also is the go-to studio for Hollywood, having developed immersive, narrative-rich mobile games around iconic entertainment brands. The company’s popular RPG game Harry Potter: Hogwarts Mystery was the #1 game in more than 40 countries at its launch in April 2018.

Jam City has nine studios located in Los Angeles (HQ), Berlin, Buenos Aires, Bogotá, Burbank, Cedar Falls, San Diego, San Francisco, and Toronto.