Submission & Release Manager

About the Employer
Important note:
To our wonderful friends and followers around the world, Jagex is not pausing its search for the most talented people to join its ranks. We’re a successful, robust and growing business, after all.

In light of the current situation concerning coronavirus, we have already made changes to the way we recruit, and of course are mindful of following all necessary processes to ensure the safety of our staff and anyone we might come into contact with.

Jagex has switched to working almost entirely remotely, and in line with that our recruitment and selection process has moved to an entirely remote one with video calls being the preferred method of interview.
Our hiring managers are engaged, we are well-prepared and we sincerely look forward to talking to you soon. Our team of expert recruiters will be in touch with you to talk you through the process and changes and what to expect.
So, don’t delay, get that application in today!

Company Overview:

A leader in creating deep and engaging experiences on PC and mobile, Jagex was founded in 2001 and is today one of the UK’s biggest and most respected video game developers and publishers.

Famed for its flagship MMOs RuneScape and Old School RuneScape, Jagex has welcomed more than 260million player accounts to its world and created a $1bn lifetime franchise revenue. Today the RuneScape franchise exists beyond running games in live operations; our titles are living games that connect and inspire millions of players, with content and experiences both inside and outside of inexhaustible game worlds.

Both RuneScape and Old School RuneScape, on PC and mobile, offer ever-evolving, highly-active worlds and our community-focussed development ethos empowers players to have a real say in how each game is shaped.

Jagex is expanding and extending its portfolio with fresh franchise titles, new IP and, in 2018 launched Jagex Partners, delivering third-party publishing and operational services exclusively for the living games of the future.

Jagex employs more than 400 people at its Cambridge headquarters and is on the hunt for talented people to work across the business to help the company to achieve yet another year of record growth and player satisfaction.

Jagex Ltd, the UK's largest developer and publisher of online games, is looking for a talented Submission & Release Manager to join our Game Operations team.
To act as the subject matter expert for the company in submitting and releasing product updates on Mobile, PC (Steam/ Epic), and Console platforms. You should have the ability to work with multiple disciplines to deliver a product bundle that can be shipped. You will also be asked to research into new markets and platforms that the company shows an interest in, to ensure we understand submission processes, costs and risks.
You will be expected to understand platform Compliance (Mobile, PC, Console) and help product owners build these requirements into their roadmaps.
Through direct line management of Publishing QA, you will also oversee functional and compliance testing of third party products.

Reports to the Director of QA.

Key Duties:

  • Drive submission and release best practice with game teams across all platforms.
  • Provide clear and concise information to stakeholders and leadership team to reduce risks around scheduled dates.
  • Measure the quality of releases e.g. app ratings, store reviews, crashlytics.
  • Work closely with the other support partners like Marketing, CM, and Localisation.
  • Actioning the submission and release of updates via the relevant platform portals.
  • Managing and actioning platform admin requests e.g. access to financial or marketing data.
  • Examples of tasks include:
  • o Work closely with QA teams on maximising their use of platform test channels e.g. Testflight.
    o Managing Apple Push Notification Service (APNS) certificates.
    o Creation and editing of In-App Purchases (IAP) on all platforms.
    o Managing additions and changes to metadata items on platform stores e.g. What’s New.
    o Platform account access requests.
    o Managing provisioning profiles and development certificates.
    o Processing leavers on 3rd party portals.
  • Maintaining an archive of submitted release data.
  • Identify and track the latest platform changes and ensure relevant teams are informed e.g. loot box compliance changes.
  • Understand and highlight risks around new platform developments and work with the team to ensure they do not impact the products’ current and future versions.
  • Be able to post-mortem submissions that experienced issues and use the information to create new checks to ensure that issues don’t repeat.
  • First-line support between Jagex and platform holders on questions or rejections.
  • Works with the Publishing team to plan our featuring opportunities, ensure we are on track.
  • Work closely with QA teams on maximising their use of platform test channels e.g. Testflight.
  • Project manage our public testing using beta servers.

Essential Skills

  • Be comfortable working and coordinating with teams across multiple disciplines.
  • Be able to create and update documentation that can be used by all game teams to solve common submission problems.
  • Previous experience in functional Games QA at least to Senior level.
  • Experience with Console Certification processes.
  • Active participation in meetings to discuss the latest platform changes and company roadmap updates.
  • Be able to highlight improvements to the release process and drive discussion within the company.
  • Excellent understanding of mobile ecosystems/ excellent understanding of mobile developer platforms.
  • Knowledgeable of Perforce, Bamboo and command-line interfaces e.g. fastlane.
  • Knowledgeable about Compliance on the latest consoles.

Desirable Skills:

  • Intermediate scripting ability in Ruby or Python.
  • Comfortable in acting as first-line support for build problems e.g. issues with XCode updates.
  • First-hand use of the Fastlane suite of tools.
  • First-hand experience in dealing when platform review teams.
  • Awareness of DevOps best practises.
  • Expert JIRA user including custom JQL queries.
  • Awareness of data visualization tools like Power BI or Tableau.
Company Benefits:

- Flexible Working
- Bonus Scheme
- Private Health Care
- Gym Membership
- Generous Pension Contributions
- Life Insurance
- Free Cycle Repair
- Income Protection
- Dental Plan
- Free Fruit and Drinks
- Subsidised Canteen

Feel like you fit this role, but don’t meet all the requirements? We strive for fresh perspectives, so as long as you can demonstrate how your attitude and other abilities might make up for any gaps we would welcome your application!
Jagex are an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, marriage or civil partnership, pregnancy or maternity, religion or belief.