Customer Success Manager

About the Employer
Company Description

A leading digital and social game publisher, Gameloft® has established itself as one of the top innovators in its field since 2000. Gameloft creates games for all digital platforms and with an audience of 157 million monthly users offers via Gameloft Advertising Solutions a unique level of visibility and involvement to advertisers. Gameloft operates its own established franchises such as Asphalt®, Order & Chaos, Modern Combat and Dungeon Hunter and also partners with major rights holders including Universal, Illumination Entertainment, Disney®, Marvel®, Hasbro®, Fox Digital Entertainment, Mattel® and Ferrari®. Gameloft distributes its games in over 100 countries and employs 6,000 people worldwide. Gameloft is a Vivendi company.

Job Description

From the beginning of your journey with us you will:

·Build strong relationships with our strategic partners and guide them through relevant strategy recommendations in order to optimize our portals’ performances and increase the growth

·Continually run promotions and competitions on the operations you are in charge of

·Spend most days (between 4 and 5) per week on site at our strategic partners’ offices

·Update the gaming environments on a regular basis via our CMS

·Constantly analyze and optimize the revenue performance of all the operations you are in charge of;

·Proactively identify potential technical issues and rapidly involving relevant team members for problem resolution

·Act as the key interface between the partner and all relevant divisions

·Maintain a thorough, up-to-date knowledge of our competitors and their business models, and the relative strengths/weaknesses of our own products.

Qualifications

·First-hand experience in account management, ideally in the digital/mobile sectors.

·Good knowledge of Latin America and do not have issues travelling in the region if need be

·Keep up-to-date with digital/mobile evolutions and trends.

·Knowledge of mobile platforms, video games and ecommerce is a great asset,

·Fluent in English.

·Proactive, goal-oriented and are comfortable working in a team

·You have exceptional relationship-building skills, and are comfortable presenting to high-level decision makers

And above all, motivation and a passion for video games!

Additional Information

Why Join the World of Gameloft?

Because you want to be part of an exceptional experience within a company that is constantly growing!

Because you want to work with talented people who are industry pioneers!

Because you want to join a global company and meet great people around the world from all walks of life.

Or, just because you’re looking for a great place to work!

We want to get to know you!

Thanks for agreeing to take part in this survey and your interest in our Company.

As part of our Recruitment process, we would like to know more about your interests when applying in Gameloft.

The survey may take you less than 5 minutes to complete, and is totally anonymous.

Your honest answers will have no impact on whether you will get the job or not.

They will only be used to support our continuous efforts to match our Employer brand with our candidate’s expectations.

SURVEY

Many thanks for your help!

Kind regards