Senior User Experience Researcher

About the Employer

We’re looking for an experienced, versatile user experience researcher who shares our passion for connecting with our community of users, and is eager to help us establish outstanding research practices at Discord as our first in-house research expert. In this important role, you’ll uncover insights that inspire product and business development: building research goals from design to execution, delivering consumer/product findings and recommendations across departments, and building foundational tools for different phases of the product development cycle.

What you'll be doing

  • Prioritize and align on research needs in partnership with Product, Design and Marketing teams, including user segmentation, product design, concept testing, branding
  • Frame research goals and identify appropriate research methodology, and incorporate third-party tools and research partners when applicable
  • Design and conduct qualitative research to explore user behavior and motivations through usability testing, surveys, diary studies, group discussions and interviews, A/B testing
  • Summarize and advocate research findings and actionable insights to partners
  • Establish and standardize research processes internally, including centralized resources, dashboards and trackers for teams to use

What you should have

  • Expertise with research design using a variety of research methods, such as usability testing, surveys, diary studies, group discussions and interviews, A/B testing
  • Experience driving impact towards different phases of product development
  • 8+ years of experience leading research projects within product research and development, User Experience, Human-Computer Interaction, and custom research
  • Exceptional communication skills to summarize user research findings to different audiences
  • Incredible resourcefulness and collaboration to guide teams to agreement and actions
  • Flexibility to adapt to changing pace, to learn with us and be nimble :)
  • Experience building research processes, and hunger to build our research practices from scratch!
  • Experience managing third-party research partners
  • Experience with communication apps or social products; experience with communities, voice or video a great plus
  • Passion for Discord and belief in our mission to bring a sense of belonging to everyone

Bonus Points

  • Experience in gaming or understanding of gaming landscape
  • Mentor or management experience
  • Experience with international user base (e.g. field visits)

Benefits and Perks

  • Medical insurance including Health, Dental, Vision
  • 13 paid holidays
  • Unlimited sick days
  • Parental Leave and fertility benefits
  • Supported-employee clubs and Employee Resource Groups
  • Commuter Contributions of $270 a month (pretax)
  • Daily lunches and unlimited snacks
  • Monthly gym and fitness stipend

Discord is an equal opportunity employer committed to promoting an inclusive work environment free of discrimination and harassment. We value diversity, inclusion, and aim to provide a sense of belonging for everyone.