Lead Community Manager

About the Employer

Avalanche Studios Group and its division Avalanche Studios are looking for a passionate, team-oriented Head of Community Developer who wants to be part of building a community from the ground up for an upcoming title developed. The role is situated in New York City, and works directly with the development team.

The position
As Head of Community, your main responsibilities will be managing the project’s internal Player Support Team, defining social content (such as livestreams, dev diaries, etc.) and engaging with our community (via forums and social channels) to grow a healthy and thriving player base.

You will have a lot of creative freedom while also collaborating with the Marketing and the Development teams to create initiatives that align and support planning. The Head of Community is a liaison between players and the development teams, ensuring expectation management is handled both ways.

Responsibilities

  • Lead the Player Support Team
  • Manage player engagement mediums.
  • Develop a fast growing and healthy community.
  • Engage our community via forums, live stream, social media channels and other available platforms.
  • Craft and execute on community plan in close collaboration with marketing and developers.
  • Ensure community communication is reflecting what the game is, setting the right expectations.
  • Collect, organize, and raise community feedback to the stakeholders within the dev team to ensure community-driven game development.
  • Act as the voice of the dev team with the community.
  • Write up statements, patch notes, copy for website etc. on behalf of the game.
  • Support execution of competitions, campaigns and events.
  • Identify and report on key metrics demonstrating community health and growth, aligning with overall Marketing KPIs.
  • Be confident in front of a camera and able to think on your feet during live streams to our fans.


Required Qualifications

  • At least 2+ years of community management and/or social media management experience
  • Comfortable communicating with players online
  • Passionate about video games and video game culture
  • Basic Photoshop skills and video editing tools
  • The passion to create a variety of types of media
  • Enjoy working solo, and collaborate across teams
  • Solution-oriented problem solver
  • Previous experience from community management within the video games industry a plus but not a must
  • Fluent in English (spoken and written)



Employee promise

We provide goals, instead of instructions, and the opportunity to do the best work of your career.


Our Values

At Avalanche Studios Group, we believe in worlds beyond limits, we are committed to developing a diverse and inclusive workplace. We are an equal opportunity employer and value diversity at our company. Everyone at Avalanche Studios Group has a shared responsibility to create an open and inclusive work environment where everyone is treated equally and with respect. Being part of our world is not contingent on where you’re from, your gender, or sexual orientation. It’s all about your passion and creativity.

Avalanche Studios Group believes in a healthy work/life balance and is an industry-leader in vacation days and supporting a flexible work policy for parents. Taking a cue from our Swedish roots, our NY office offers 100% health care coverage. Additionally, Avalanche will be involved in the Visa application process if you are an international applicant.


How to Apply

We will only consider applications that consist of both a cover letter and a CV. In your cover letter you should include why you want to work at Avalanche Studios Group. For this role you need to be able to work full-time in our New York office. To apply for this position please register below. All further information is provided under non-disclosure agreement only.

We offer our full time employees 100% company paid Medical/Dental/Vision Insurance and 5 weeks of PTO including 2 weeks of Summer break. Employees enjoy the company’s commitment to work-life balance and working with a talented team on an exciting AAA game.