QA Manager - Games

About the Employer


Amazon Games is seeking a seasoned QA Manager to partner with our Seattle-based game publishing org to bring immersive and engaging gaming experiences to Amazon’s customers everywhere. You will own end-to-end software quality of one or more games; optimize QA processes to reduce risk and improve efficiency in product development, deployment and sustainment; partner with peers to make quality practices a core part of every discipline; hire and develop great talent; and advance team capabilities in test automation, tooling and innovative QA methodologies.

Amazon is all in on games. We believe games will become the number one form of entertainment on Earth and be defined by their ability to deeply engage communities of fans inside and outside of the playing experience. We believe the evolution that began with arcade communities a quarter at a time and grew to the live streams and eSports of today, will continue to a future in which fans are creators, players are celebrities, and games are a global cultural touchstone that cuts across age, gender and nationality. Games have the power to connect communities at a massive scale. This role will empower game studios to confidently and continually release high-quality products that delight customers worldwide.

The Role
The selected candidate will be a key QA Manager for Amazon Games in Seattle, with a special focus on establishing a scalable and efficient QA pipeline that with support a growing portfolio of game projects. The candidate will work with external development teams and partner with publishing producers, marketing leads, and player researchers.

Focus and Deliverables for first 12 Months
Within the first year, we expect this impactful leader to:
· Establish and streamline a QA pipeline to support a portfolio of games, enabling AGS to efficiently and confidently release high-quality products to our customers
· Directly lead the testing at least one game, and be accountable for testing several other projects
· Collaborate closely with product teams and partners teams to understand a product vision and customer segment and develop appropriate test strategies
· Provide strategic direction, effective delegation and mentorship to QA engineers
· Define and oversee a program to evaluate and communicate the launch readiness of all titles to key stakeholders and executive leaders
· Establish mechanisms and team structures that will scale alongside our business (e.g. knowledge banks, extensible automation frameworks, “follow-the-sun” test capability, product dashboards).


Educational Requirements
· BS in Computer Science or equivalent combination of technical education and work experience
Basic Qualifications
· 7+ years of experience in overall software QA/test experience; 2+ years as a manager
· Proven experience in building and managing a test team
· Demonstrated experience developing high-quality test plans and test reports
· Experience shipping 2+ products (guiding them from initial planning to a customer-facing release)
· Knowledge of QA methodology and tools, software testing standards, methods and conventions, and the product development cycle


Preferred Qualifications
· Passion for and knowledge of video games and digital entertainment
· Strong people management skills, with proven ability to hire and grow talented tools developers and test engineers
· Experience working closely with development and business teams to communicate problem impacts and to understand business requirements
· Experience driving technological and process innovation
· Proven success in communicating cross-functionally and across management levels
· Experience with “games as a service” (GaaS) or “live games” (e.g. ensuring highly-reliable online features, supporting ongoing updates)
· Experience with DevOps development practices, and contributing to continuous integration and risk mitigation
· ISTQB (or equivalent qualification) a plus
Personal Qualities
Professional traits that we are seeking include:
· Relentless in the pursuit of excellence
· Pushes boundaries beyond “best practices”
· Does whatever is needed to help the team
· Has an innate ability to inspire passion in others
· Confident and unflappable
· Exhibits excellent judgment
· Thinks strategically, but stays on top of tactical execution
· Results-oriented

Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age